Shipping & Pickup Policy
Last updated: August 2026
Scope
This policy applies to online orders placed through this website with Garrard's Mini Mart LLC, a neighborhood convenience market located at 1829 Garrard St, Covington, KY 41014. Purchases made in person at the store counter are not covered by this policy.
Order processing
Orders are reviewed and prepared during regular store operating hours. Orders placed outside of operating hours are processed on the next day the store is open. You will receive an order confirmation by email once your order is placed, and a follow-up message when it is packed.
Shipping methods and timing
Available shipping methods, destinations, and rates are shown at checkout before payment is completed, based on the items in your cart and the address you enter. Delivery timeframes provided at checkout are carrier estimates and are not guaranteed. Once a package is handed to a carrier, transit time is controlled by that carrier.
Shipping charges and taxes
Shipping charges and any applicable sales tax are calculated at checkout and shown in your order total before you confirm payment. We do not add charges after an order is placed.
In-store pickup
Where pickup is offered at checkout, orders can be collected at our Covington store during operating hours. Please bring your order confirmation. We hold prepared pickup orders for a reasonable period and will contact you before cancelling an uncollected order.
Product availability
Because we are a physical store, stock levels change throughout the day. If an ordered item is unavailable, we will contact you to arrange a substitution or refund the unavailable item.
Perishable and restricted items
Certain items may be limited to in-store purchase or in-store pickup only, including perishable goods and any items subject to age or legal restrictions. Valid government-issued identification is required in store for age-restricted products.
Addresses, delays, and lost parcels
Please check your shipping address carefully; we are not able to reroute a package after it has shipped. If a shipment appears delayed, damaged in transit, or lost, contact us with your order number and we will help you open a claim with the carrier.
Questions about your order
Garrard's Mini Mart LLC
1829 Garrard St, Covington, KY 41014
+1 414-401-3947
help@garrardminimart.com